Residence Inn Wayne - Wayne, New Jersey

Erin Moses

A few times per year I travel from SC to NJ for work, and last year I accidentally booked Residence Inn instead of the usual "fancy" hotel closer to the city. I was initially a little bummed, but now this is my go-to hotel every time. I ended up having such a wonderful experience with the staff, cleanliness & comfort of the room, that I decided to book again for my next trip & have continued to since! The beds are so comfy and the rooms are very spacious. I am picky about the cleanliness of hotel rooms, especially pet friendly hotels, and this one really impresses me. The hotel overall seems really well managed and cared for, clean and tidy, but what really brings me back is the customer service that you just don't see very often anymore. It's not that kind of fake, fancy customer service either- they're genuine, down to earth and just homey feeling! I know they don't recognize me, as I only travel here about 2 times per year, but I see the same faces at the front desk & I love it! They are so incredibly accommodating and responsive to any issue. I hope someone higher up/corporate is able to see this review, because the staff working at this hotel really deserves to be recognized for the jobs they do. They clearly care about the quality and success of this place. The cleaning staff clearly takes pride in doing their job well, and I imagine management is doing a good job of retaining the same employees. Coffee is always fresh and hot all day, breakfast area is super clean, tidy & continuously refilled throughout the morning, AND - it seems like they don't have a huge staff on shift, so I think you just have a handful of really great and attentive employees. Again, you just don't see this often anymore! Great job & thank you to all of the staff at Residence Inn, Wayne NJ!! You guys are the reason I will keep coming back!

Logan Sanelli

12/17 stay. I typically love marriot and have had many great stays over the years. We stayed at the Wayne, NJ location. We stayed in a beautiful two bedroom. We were in town for a family funeral and we got in really late and had to get up in the morning. We got up had breakfast and I was packing the kids stuff up with the suitcase on the bed. When I picked the clothes up off the bed to roaches right across the bed, I took a picture of it and I went down to the front desk because at first I thought they were bedbugs. When I showed the picture to the man at the front desk, he looked at me and said oh that’s just a cockroach. When I asked the manager, she was right behind me, and when I told her there was cockroaches in my room, she rolled her eyes at me which was completely inappropriate Said I was going to be late for the funeral and I had to leave, but I would be returning for a resolution. In the meantime I said I feel like I have cockroach eggs in my belongings and possibly insects in my belongings. She offered no resolution and just stared at me . We went to the funeral and I did not return because my family was grieving the loss of their mother. When I called this morning, I was dismissed on the phone when I called the customer service line the woman I spoke to pretty much implied that I was lying. She said that they had an exterminator come in and there was no evidence of cockroaches that can possibly be true as I have pictures of cockroaches on their bed the bed I slept on all night long in a room with all of my personal belongings from everything I read, cockroaches lay eggs and you bring them home with you and then they hatch in your home so I probably have cockroach eggs in my car, my shoes, my clothes and my suitcase , I emailed them after I was dismissed by the woman on the phone and the response I received was that they have five days to answer my complaint. I’m recommending to you to choose another hotel. Not only was I subjected to these terrible insects and possibly have them in my home I was treated poorly , they could have offered to bag my belongings and keep them until I could return from the funeral. They could’ve at least apologized at the Front Desk and they could’ve at least apologized on the phone. Much to my surprise I was treated as if I lied. I have pictures of their bed, time stamped and location of two cockroaches on their bed.

Natalia Bar

Update: On the second night of our stay, we were helped by two very efficient front staff, Nick and Lindsey, who quickly changed our rooms and made things right. I will say the new rooms were much quieter, just as clean, and on the side of the hotel farthest away from the construction. The breakfast buffet had a good selection. I might consider returning to this hotel if I spoke with employees like these and could secure a room on the higher floors and farther away from the construction.

This hotel used to be decent, but it’s gone completely downhill. Walked into a room that was 84 degrees and we had to open every window just so we could get inside and breathe. The tv is not smart so you can’t connect to it, and it’s been years since I’ve been to any hotel where there is only have one streaming service available to watch. ALL NIGHT (2, 3, 4 am) there were drunk adults yelling and partying in the hallway of the second floor. It was ridiculous. Then at SEVEN AM on a SATURDAY construction began RIGHT BEHIND the hotel (which was not mentioned anywhere when booking directly through Marriott). All in all, this place as gone completely downhill.

BP

Stayed here in 2023 for an extended stay and it felt like home. Alicia and Leticia ran a great hotel. Clean rooms/grounds, pleasant/efficient staff, great breakfast, and plentiful amenities. Small park with playground and walking path down the road. One of the top Marriott locations we've stayed at.

William Trial

This hotel provided my wife and I with an amazing experience. We were surprised how nice the rooms were, the excellent service, and the great on site amenities. The location is also great. We would easily stay here again.

Bob's Electric

Great hotel, the location is "behind" a condo construction site, so it can be busy during the week and there's a ton of dirt and dust in the street.
But, the hotel was awesome- check in was quick and very informative, the "suite" was spacious with a kitchen and living room area. The bed was very comfortable with really good pillows. HVAC control in-room, so we got the temperature right quickly.
The fitness center was small but well equipped. The treadmills were older and a little noisy. Lifecycles and a pulled weight rack along with dumbbells. Lysol wipes to wipe down the equipment when you're done.

Richard Crannell

Me and my girlfriend had a amazing stay the service and staff was amazing the pool and hot tub was awesome the room was gorgeous and clean. I definitely plan on returning. A special thanks to Bankee for all of her help she went above and beyond. Thank u again Bankee we appreciate it ?

Nicholas Guerra

I honestly do not know where to start. My wife and I recently had our wedding and partnered the management that works with the Hilton and the Residence Inn. We first worked with Fran by blocking rooms for our guests. Fran took days to respond even after multiple emails and voicemails. We randomly stopped hearing from Fran and started to work with Destinee. Same story, it took multiple voicemails and emails just to get in contact with them.

We then signed a contract for blocking 10 rooms for our guests. The contract states that after 8 rooms we would have a complementary room for my wife and I. This was a mess because everytime our guest would try to reserve a room under our name, it would never go under the block. We tried sorting this out with Destinee and she ensured us that it was a glitch. By some miracle we were able to get 8 guests before the deadline. Shortly after, we received an email stating that we now need 10 rooms instead of 8 to guarantee our complementary room. We thought this was sketchy since we already agreed on the 8 guest but we were able to find two more people. Even after meeting the guest requirement, we still had trouble getting our room. We had to argue and convince the front desk on our wedding night to give us our complementary room on the contract. The front desk was very helpful, but she showed us that magically a lot of the blocked/reserved rooms were not in the system for our guest. This is extremely unprofessional and sketchy.

Finally I booked a makeup room for my wife to get ready with her bridesmaids. This was done in the Hilton. First, we were given a contract for the room and makeup. Thank God I caught the detail before signing, they wanted to charge us a 50 person breakfast for 2 thousand dollars when it was only for 15 people. Second downfall was the agreed time for the room. We signed for 7:30am to 2pm. They kicked out my wife and her bridesmaids at 12:30 claiming the contract said 6am to 12. When she requested to see the contract we signed, they ignored the request and my wife had to finish getting ready in the lobby bathroom for her wedding. This is absolutely disgusting.

Overall, if you are booking this hotel (Hilton or Residence Inn) for an event or any other special occasion, don't even bother. They will try to scam you in little ways and they are extremely unprofessional when it comes to customer service. I am extremely disappointed and we hope our review saves you or someone the pain we went through.