Away - Austin, Texas

Camille Manso

I highly recommend you do NOT purchase from Away. The poor quality of these products renders the price completely unreasonable. Their customer service also needs improvement.

My husband purchased The Backpack a year and a half ago for $180, which is not cheap for a backpack. Quickly, the bag’s zippers wore down and finally broke completely. I went into the Bond St store to ask for them to remedy what I thought must’ve been a product defect, but they informed me that other customers have come in with similar complaints and that’s why they encourage purchasing 2 years of warranty. They did nothing aside from insist I’m out of their standard 1 year warranty and offered me a small (15%) discount to purchase another bag. Why would I ever want to buy an expensive backpack from a store that’s admitting their products do not have sufficiently good quality to last over a year?

Customer service said the same thing. I’m really disappointed about this because I did initially think the backpack was functional and simple, but wouldn’t pay more than $75 for a bag that’s only good for a year.

P C

I’m a satisfied AWAY customer. Last year, during a business trip in the US, I purchased my first suitcase—a large, olive green one. Living in Italy, I was disappointed that AWAY isn’t available in my country. While in Austin for a two-week business trip, I contacted the AWAY store to pre-order a medium expandable olive green suitcase. The staff at the Away store in The Domain were incredibly kind and helpful, holding the suitcase for me for days before I got there. This was a fantastic shopping experience that I highly recommend! Thank you, AWAY!

Ali Glynn

When I found out that The Bigger Carry-On was unavailable online in the color that I wanted, I was directed to this store as they still had some stock left. I called the next morning to see if there's any chance that I could purchase one, and Hannah R. was extremely patient and helpful when I placed an order over the phone. Because of her excellent service (and the customer service rep. Jacob who pointed us in the right direction) I was able to get my dream luggage before my upcoming trip and I could not be more happy or satisfied with my entire purchasing experience!

Harrison Cook

Great customer service & a great product. The employees at this location have taken care of me every time I have been in.

I highly suggest visiting Away before any of their competitors in the mall. You'll get unrivaled customer service and better quality luggage all at a fraction of the price. Keep it up.

Alesia Stahl

Outstanding service! I thought too long about getting a limited edition color, and it was no longer available for order online. I called the Domain (Austin) store to see if they had it in stock--no. However, Hannah Rose checked where it might be available (California) and called the store to have it shipped.
The store manager/supervisor Molly called me back to process the payment.
Highest compliments to both Hannah Rose and Molly for going above in their customer service!

Michelle

I came in to do a last minute exchange before a big trip. The staff was so kind, knowledgeable about the products, and efficient. They processed the exchange within 5 minutes and Amy was so helpful!

Mina Zamora

I had some trouble trying to find how to make a reservation online, but Away was able to take us as walk-ins. Quick service! The wait was a breeze because there's a bunch of shops around as well to look around

Rawd B Jones

Bought an away years ago and it has been with me for hundreds of thousands of miles. Had a few issues, flying through Austin and brought it by. A few minutes later I had a new roller and I was on my way. #LifeTimeWarrenty Samantha was an amazing helper and repped we’ll